This is how we work with clients
Discovery Call
The first step in becoming our client is a discover call. This way we can determine if we are a good fit for your project and it also allows us to surface your most important business challenges and figure out which service tiers fits your current situation the best.
Onboarding
The next step once we have signed an agreement is to onboard you on our client management platform and start reviewing everything about your brand, your business model, your previous marketing and how it relates to your current challenges. We will also request access to your advertising accounts, website etc. or set those up for you. This phase usually takes around 2 weeks.
Production
Once the onboarding phase is over we move into production, where we design, write, code, build, shoot or produce any type of new marketing materials we might need for your new marketing campaigns. We will also do forecasting, advise you on advertising budget, channel mix and other pre-campaign topics. This takes usually around one to two weeks.
Campaigns
Once production is complete we go out into the market and execute your new marketing campaigns for you. We buy media, negotiate with publishers or influencers and project manage the whole campaign while making sure you get the expected results, on time and within budget.
Reporting
Last but not least we report regularly on updates, results, changes, KPIs and achieved milestones while we work together. This includes regular consulting calls where we collect your feedback and help you grow and streamline your sales and travel operations.
We offer the following service packages:
Luxury Lead Generation
- Agency Fees:
$5000 per month - Minimum Runtime:
6 months - Recommended Ad budget:
$5000 – $15 000 - Included Services:
Marketing audit, luxury marketing strategy, Google Ads, Meta Ads, integration, campaign management, ad-creative design, copywriting, reporting, landing page design, email marketing & automations - What can you expect:
25-80 high quality luxury travel leads or direct bookings per month
Full Service
- Agency Fees:
$10 000 – $15 000 a month - Minimum Runtime:
12 months - Recommended Ad Budget:
$10 000 – $100 000 per month - Modular Services (Pick & Choose):
Marketing audit, luxury marketing strategy, Google Ads, Meta Ads, ad-creative design, video editing, copywriting, web design, landing page design, content marketing, email marketing & automation, CRM management, sales & marketing analytics, attribution modelling, AI chatbots, website personalization software, influencer marketing, direct media, native media, programmatic media - What can you expect:
Double or triple your revenue within 12 months (100+ high quality luxury leads or direct bookings per month)
Custom Luxury Marketing Services
- Enterprise Marketing Audit & Strategy:
$25 000 (including documentation) - Enterprise Marketing Campaigns:
15% of monthly advertising spend
$100 000+ in monthly advertising budget - Web Design & Rebranding:
$25 000 – $100 000+ depending on scope - Luxury Photo Editorial Production:
$10 000 – $100 000+ depending on production quality, location, talent, pre & post production - Luxury Video Production:
$30 000 – $500 000+ depending on production quality, location, talent, pre & post production - Marketing to Affluent Chinese Travelers:
$5000 – $10 000 per month in agency fees
$30 000 per month in advertising budget
Includes translation & localization
Do you have further questions? We have answers!
We promise a meaningful increase in online direct bookings, luxury travel leads or measurable luxury brand awareness within 1-3 months.
We monitor ongoing campaigns daily and make sure that we constantly research current market rates for media buying to negotiate optimal deals for our clients.
Absolutely. We focus on creating personalized marketing funnels that attract, engage, and convert high-value travelers.
We closely monitor campaign performance and make agile adjustments to ensure your goals are met. We never had a project so far that didn’t generate a positive return for our client.
Our service packages are fairly priced and all-inclusive, ensuring you receive full value for your investment and all your challenges are addressed properly. Our current minimum is $5000 per month for new clients in terms of agency fees, excluding media budgets.
We monitor and engage with customer feedback to maintain and elevate your brand’s prestige.
Time frames can vary, but we typically see a measurable impact within 1-3 months.
Yes, we have worked with a variety of luxury travel and hospitality companies since founding the agency. In addition to that we have previous experience in fashion, jewelry and real estate.
We offer dedicated support and regular, transparent communication throughout our partnership in the form of email, updates on our client management platform and weekly, bi-weekly or monthly calls.
We invest heavily in upskilling, education and research inside our team to ensure we are on the cutting edge of what works in online luxury marketing. Platforms we have used in the past to do so include CXL, Udemy, Skillshare, Google Academy, Hubspot Academy, Salesforce Trailblazer, Adobe Education and many more. Our in-house library consists of hundreds of books on psychology, luxury management, design and art history.
We are the only agency specialized exclusively in luxury travel and hospitality. Nobody understands your problems better than us.
We pride ourselves on offering tailored, high-touch service to each client.
We employ strategic problem-solving to address and overcome any brand-specific challenges while giving tough love and constructive criticism when needed.
We provide clear terms upfront and strive for your complete satisfaction with our services. While do not provide refunds for services rendered, in case a client wants to terminate the relationship with us there is a standard notice period of 30 days in advance in our agreements.
Our strategies are crafted with your unique market position and target audience in mind. We use a questionnaires, luxury psychology frameworks and client interviews to come up with specific luxury customer profiles for your business.
We can provide you with a standard reporting template on request. But usually we build custom reports for based on client requirements.
We stick closely to brand guidelines, corporate identity documents and any other style guide documentation you provide for us. Overall we will strive to present your luxury brand in the best and smartest way possible to attract the right type of customers for you.
We run comparative and competitive analysis as part of our onboarding process. This allows us usually to identify weaknesses amongst the competition we can then exploit on your behalf.
Our team is comprised of industry experts with extensive experience in luxury travel marketing as well as degrees in business, marketing, psychology, culture studies, language studies, sociology, art history, and design.
We are proactive in identifying issues and implementing solutions to rectify underperforming campaigns. If this is not possible for any given reason we will let you know ASAP and suggest alternative pivot options in terms of investment and campaign strategy.
We are committed to continuous learning and industry engagement to keep our strategies ahead of the curve. This includes attending industry events, seminars, working with coaches, reading luxury, travel and hospitality publications as well as staying up-to-date on technology and consumer trends via social media.
Our average client stays with us for for a minimum of one year due to the hands-on, results-driven service we provide. A large number of our clients stays with us even beyond that to receive ongoing support, creative ideas and technology upgrades.
We tailor our level of involvement to your preferences, ensuring a comfortable collaboration. Usually clients should be able to provide timely feedback, access to internal documentation, data or platforms as well as the willingness to meet regularly to discuss strategy and review results.
We adhere strictly to legal standards and best practices in data privacy and digital marketing compliance. This includes standards like GDRP, CPA, and other forms of local regulations.
The minimum duration we ask new clients for is usually between 6-12 months to allows us to generate some results and prove our method in terms of data, sales and customer feedback.